At Frisco Paint & Body, Inc., we realize you may have many questions. This page has been provided to answer as many of those questions as possible. If we can assist you in any way, please feel free to contact Frisco Paint & Body, Inc. at 972-335-3515.
Do I have to use the body shop that is suggested by my insurance company?
No, In the state of Texas, it is the law that consumers have the right to choose or not choose their own body shop for repairs that result from an auto accident, regardless of who is "at fault." If the insurance company tells you they will not " stand behind" or warranty the repairs unless you use their recommended shop, you are still protected by the exclusive warranty of Frisco Paint & Body, Inc.
What happens if the insurance adjuster’s estimate is lower than your estimate?
Quite often the adjuster is only taking into account damage they can physically see. Once we get the car to our shop, there is sometimes more damage than the adjuster could see. The insurance adjuster does not have the ability to take apart the vehicle so their estimate may be lower than ours. We will contact your insurance company at this point to ensure timely repair of your vehicle.
Do I need to pay a deductible, and if so, who should I pay it to?
Your deductible is determined by your insurance policy. We encourage you to contact your insurance agent to confirm your deductible as per your agreed policy. Payment of the deductible is made directly to Frisco Paint & Body, Inc. as we are happy to accept payment in the form of Mastercard, Visa, and cash. If another party’s insurance company is responsible for your repairs, you will not be paying a deductible.
What determines whether a car is deemed "totaled"?
Determining whether the vehicle is totaled or not is actually quite simple. If the cost to repair the car is higher than the value of the car, it is considered totaled. Frisco Paint & Body, Inc. does not determine whether the vehicle is totaled, your insurance adjuster makes this decision.
How long will it take to repair my vehicle?
The amount of time that is required to repair your vehicle depends on the amount of damage there is to your vehicle. We will always give you an estimate of how long it will take to complete the work.
Do you offer rental car assistance?
We are proud to have established a long-term relationship with local rental car providers who will be happy to provide your rental car needs.
We hope this page has answered many of the questions you may have. Remember, our customers are our number #1 priority, so if we can be of further assistance, please do not hesitate to contact Frisco Paint & Body, Inc. at 972-335-3515.
Insurance Collision Repair
Hours of Operation:
Mon. - Fri. 8 a.m. - 6 p.m.